POLICIES
PEBBLE & POLISH POLICIES
LEGAL NOTICE
This website is operated by Pebble & Polish, Inc. (“Pebble & Polish,” “we,” “us,” “our”). By using this website, you agree to the terms, conditions, and policies outlined here. These policies supersede those presented by third parties (e.g., Facebook, Instagram, Etsy, PayPal).
WELCOME FROM MATT & SHAUNA
We appreciate your visit! Pebble & Polish is an extension of our love for rare and beautiful antique jewelry. We want you to adore your Pebble & Polish pieces, and we strive to make your experience easy and pleasant. If you have questions or concerns, please reach out—we’re here to help!
RETURNS POLICY
We offer a five-day examination window for eligible purchases. You may return your first refund-eligible item in its original, unaltered condition within five days of receipt for a full refund, minus all costs incurred by Pebble & Polish (e.g., all shipping, insurance, international fees).
How to Return an Item
•Email us within five days of receipt to begin the return process.
•Wait for our confirmation & return instructions—do not return an item without them.
•Ship the item back within two business days of receiving return instructions.
•Domestic customers: We will provide a fully insured FedEx shipping label; all shipping costs will be deducted from your refund.
•International customers: You must arrange insured return shipping. Returns must be classified as “Return” on Customs declarations. If we incur import taxes due to misclassification, those costs will be deducted from your refund.
Items Not Eligible for Return
•Returns declared after five days of receipt.
•Items altered per customer request (including ring sizing).
•Items with missing or damaged original third-party documentation (e.g., GIA reports).
•Payment plan (layaway) purchases—all payments made toward a payment plan are nonrefundable and nontransferable.
•Custom items (bespoke pieces)—all payments are nonrefundable and nontransferable.
•Multiple returns: If you return more than one item in a 12-month period, a 10% fee will apply to each additional return beyond the first.
•Items showing signs of alteration or damage not present at the time of purchase. Rejected returns will be shipped back at the customer’s expense.
Pebble & Polish’s return policies supersede any general return or refund terms that may be presented by third parties (included Shopify, PayPal, Facebook, Instagram, and Etsy). Returns and refunds are strictly governed by the policies outlined above, and no additional return rights apply beyond what is explicitly stated here.
CUSTOMER RESPONSIBILITY
Jewelry—especially antique and vintage pieces—is inherently fragile. Customers are responsible for thoroughly inspecting their purchase immediately upon receipt.
•If a customer lacks expertise, they should take the item to a local jeweler (preferably one with antique experience) to verify its makeup and condition.
•We are not responsible for any issues disclosed after the five-day examination window, including but not limited to: description discrepancies, misidentifications, breaks, defects, or lost stones.
•Customers are solely responsible for the ongoing care and maintenance of their jewelry. Pebble & Polish is not responsible for future damages, wear, or deterioration that occurs after the item is received.
•A basic cleaning and maintenance guide is available upon request. We strongly encourage customers to establish a relationship with a trusted local jeweler for regular inspections and upkeep.
•Customers must retain all original shipping packaging in the event of a potential insurance claim. If the package is received but the contents are missing or damaged, all packaging materials—including all boxes and shipping labels—must be kept for inspection. Failure to retain the packaging may result in the denial of an insurance claim. This requirement does not apply if the package was never received.
SHIPPING POLICIES
Shipping Liability
Once a package is marked “Delivered” by the carrier or retrieved from FedEx Hold for Pickup, Pebble & Polish is no longer responsible for loss, theft, or damage.
Any terms regarding shipping responsibility outlined by third parties (including Shopify, PayPal, Facebook, Instagram, and Etsy) do not override Pebble & Polish’s stated policies.
Domestic Shipping
•Free insured shipping within the continental U.S.
•Items ship within two business days after all payments clear.
•Packages are fully insured and shipped via FedEx Hold for Pickup.
•If no staffed FedEx location is available within 30 miles of the customer, we will arrange an alternative shipping method. Special terms and restrictions apply.
•Customers must retain all original shipping packaging if an insurance claim is required. Failure to do so may result in the denial of a claim. See ‘Customer Responsibility’ for full details.
Failed Package Retrieval
• Customers mustretrieve packages within five days to avoid penalties.
•Customers must pay all re-shipment costs if they wish to have the package resent.
•If the customer does not request reshipment within 14 days of the package being returned to us, we will issue a refund minus the 20% penalty (minimum $500).
This penalty reflects the significant time, labor, and security risks involved in handling abandoned packages.
Once a package is retrieved from FedEx or marked “Delivered” by the carrier, it becomes the sole responsibility of the customer. Insurance coverage ends at that point.
International Shipping
•Contact us with your exact shipping address and item(s) of interest for a shipping quote.
•The quoted price includes FedEx International Priority shipping, insurance, and processing fees.
•Packages ship directly to the customer’s address, and we request Adult Signature Required where available.
Customs, Import Taxes & Failed Deliveries
•Customers are solely responsible for researching and paying all local taxes, duties, and tariffs.
•If Customs or FedEx requires action (e.g., tax payment, documentation), customers must respond promptly to avoid a failed delivery.
•Customers must retain all original shipping packaging if an insurance claim is required. Failure to do so may result in the denial of a claim. See ‘Customer Responsibility’ for full details.
Failed International Deliveries & Penalties
•If an international package is returned due to customer inaction (e.g., failure to pay import taxes or accept delivery), a 20% penalty (minimum $700) applies.
International shipping failures create additional delays, customs processing, and increased business risks, which is reflected in the higher minimum penalty.
•Customers must pay all re-shipment costs if they wish to have the package resent.
•If the customer does not request reshipment within 14 days of the package being returned to us, we will issue a refund minus the 20% penalty (minimum $700).
Once a package is marked “Delivered” by the carrier, insurance coverage ends, and the shipment becomes the sole responsibility of the customer.
Pebble & Polish is not responsible for shipping delays beyond our control.
HOLDS/RESERVATIONS
•We offer 48-hour free holds (except for items posted to our website or Instagram in the last seven days).
•Longer holds require a 20% nonrefundable deposit, which initiates a payment plan.
We do not delay shipping for more than two business days. Do not purchase an item unless you are available to retrieve it.
PAYMENT PLANS (LAYAWAY)
•Available for items over $1,000—please contact us to arrange.
•Plans are typically structured over five monthly payments. Extended plans may be available for an additional cost.
•All payments are nonrefundable and nontransferable.
•Late fees apply, and failure to complete payments may result in forfeiture.
Full Payment Plan Terms & Conditions will be provided upon initiation. Sample terms are available upon request.
ALTERATIONS, SIZINGS & REPAIRS
Items altered, sized, or repaired per customer request are not eligible for return.
•Sizing renders an item nonreturnable. If uncertain, purchase the item as-is, confirm you love it, then size it locally. We offer a discount code in lieu of free sizing.
•If free sizing is included in a listing, we cover standard adjustments within one size. Complex and/or more drastic sizings may incur extra fees.
•Sizing is performed according to our own mandrel (typically within 1/4 step). However, sizing is not an exact process, and there may be slight variations.
•Due to differences in equipment and measuring techniques, we cannot guarantee that the final size will match the customer’s mandrel exactly, but we make every effort to ensure it aligns with our own measurements.
•We prioritize aesthetic matching over material matching—for example, if antique 18K gold does not color-match well, we may use 14K gold instead.
Pebble & Polish is not responsible for aesthetic or structural changes resulting from alterations.
ITEM APPEARANCE, CONDITION, AND DISCLOSURES
We carefully inspect every item for integrity and provideaccurate, color-balanced photos. However, we cannot guarantee exact color reproduction on a customer’smonitor or viewing device, as displays vary. Additionally, jewelry mayappear different depending on lighting and surroundings—please contact us for additional photos or videos if needed.
AGE, AUTHENTICITY, AND MODIFICATIONS
We cannot guarantee the exact age or originality of any piece, nor do we claim that our items are 100% "original." Most antique jewelry has undergone modifications or restorations over time, including but not limited to:
•Prong and bezel replacements, new shanks, engraving restoration, replacement stones, previous sizings, enamel restoration, and surface treatments.
•Gemstones may have undergone recutting, refaceting, or repolishing as part of their historical journey.
We view our pieces as organic works of history—evolving over time through wear, repair, and craftsmanship. If you have specific concerns about modifications or restorations, please contact us before purchasing, and we will provide as much information as possible.
MATERIALS, GEMSTONE GRADING & WEIGHT ESTIMATION
•Metal identification: When possible, we identify metal type and purity based on existing stamps. If no stamp is present, we use the scratch/acid test method to approximate metal content. However, testing is not always possible, and in such cases, we rely on best judgment based on context and experience.
•Carat weight & grading: Carat weights and grades for mounted stones without third-party documentation are estimated as mounting permits.
•Gemstone grading: Gemstones without third-party reports are graded by an in-house GIA GD using industry standards.
•Colored gemstones (non-diamonds): We attempt to identifysynthetic and laboratory-grown colored stones, butwe may not always be able to do so with certainty. The exact origin, chemical makeup, and treatment status of colored stonescannot be guaranteed without third-party laboratory examination.
•Gemstone treatments: Many gemstones, both antique and modern, have undergone treatments to enhance their appearance, and these treatments are not always detectable without advanced testing.
STAMPS, HALLMARKS & BRAND MARKINGS
•Stamp & hallmark identification: We do our best to identify and interpret hallmarks and stamps, including those fromforeign countries. However, due to variations inmarking systems, worn or partial stamps, and changing standards over time,we do not guarantee the accuracy of our readings or interpretations.
•Authenticity disclaimer: The presence of a stamp, hallmark, or brand marking does not guarantee authenticity. For example, an item may bear a Tiffany & Co. stamp, but we cannot independently verify that it was produced by Tiffany & Co. unless accompanied by supporting documentation.
•Legitimacy of metal stamps: While we use stamps as a reference for metal type and purity, wedo not guarantee that a stamped marking is legitimate or that it has been independently tested by a third party.
PAYMENT SECURITY & PROCESSING TIME
Because jewelry is particularly susceptible to theft, we have security measures in place to protect both our business and our customers. To prevent fraudulent purchases and ensure payment security, transactions may take a few business days to clear.
•If payment processing takes more than two business days due to our security measures, we will provide afree shipping upgrade to compensate for the delay.
INTELLECTUAL PROPERTY
•We retain the right to reproduce, publish, and distribute images and descriptions of all items we offer, including those that have been sold. Usage may include, but is not limited to, social media posts, ad campaigns, website content, and communications.
•We also retain the right to physically reproduce an item, including creating anexact copy or an interpretation of the original design.
•While we did not design these original antique pieces, their age and rarity make them one-of-a-kind works. As therightful owner of each physical item, we prohibit the unauthorized reproduction of our pieces for personal or commercial use.
•We also own the original photography of these pieces. Any attempt to duplicate our antique designs would require the use of our images, which are copyrighted and may not be used without our written permission.
•Items purchased from Pebble & Polish may not be reproduced, replicated, or used as the basis for new pieces (for personal use or resale) without our written permission.
•All Pebble & Polish original and custom designs remain the sole intellectual property of Pebble & Polish, and we reserve the right to reproduce and offer them for sale.
Unauthorized use of our images, descriptions, or designs—whether antique or original—may result in legal action. This includes but is not limited to:
•Reproducing, modifying, or distributing our images without permission.
•Copying or replicating our antique or original designs for personal use or resale.
Pebble & Polish actively enforces its intellectual property rights. Unauthorized use of our images, descriptions, or designs may result in legal action, including cease-and-desist notices, DMCA takedown requests, and pursuit of damages.
Pebble & Polish retains full ownership of all images, descriptions, and content displayed on this site. The presence of our images or content on third-party platforms (including Shopify, Facebook, Instagram, and Etsy) does not grant those platforms, or any users of those platforms, the right to reproduce, modify, or distribute our content without written permission.
GENERAL TERMS
•Policies, prices, and penalties are subject to change.
•New York state & local taxes apply to purchases shipped within NY.
•We reserve the right to cancel anytransaction before item delivery.
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The following Terms of Service are provided by our web host, Shopify. Pebble & Polish’s policies take precedence over Shopify’s general terms where applicable. In the event of a conflict, our stated policies regarding returns, refunds, liability, and intellectual property will apply.
FURTHER TERMS OF SERVICE (PROVIDED BY OUR WEB HOST)
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
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SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pebble & Polish, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pebble & Polish and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New York, New York US 10185.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at matthew@pebbleandpolish.com.
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PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at matthew@pebbleandpolish.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at matthew@pebbleandpolish.com.